You may cancel your order and request for a refund before the order is shipped out. Please contact us during business hours (Monday to Friday 8.30am to 5.30pm) for delivery status before refund is initiated.

Approved cancellation of order will be refunded and RM5 will be charged for administrative fee.

If any refund is required, we will request for your bank details and the refund will be transferred to you within 14 working days.

We will not be held responsible and we are not liable for any loss, damage or expense incurred to your parcel once the parcel is shipped out. However, feel free to contact us to at to work out a solution if any shipment issues occur.

There is strictly no refund or return of products once the order is delivered and accepted.

Allnice reserves the right to refund to customer when the one/ more products is/are out of stock after payment. Our team will be in touch with you for refund procedure or option to exchange to other products of equivalent or lower price.

In any cases of refunds or returns, Allnice Sdn. Bhd. will at its sole discretion to decide whether to accept the refunds or returns based on consumer code of rights.

We reserve the rights to make amendments to this policy at any time without prior notice.